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Posted by3 years ago
Archived
I signed up to TMZVPS on Sunday at noon. By 2PM, I had a note that my VPS was provisioned and ready. I started setting up WHM and on the last step I received a page that said 'Cannot Read License File' and when I checked the IP address on CPanel's site it showed the license had expired 6 days ago.
I emailed customer support: Gta 3 pc game download.
My server is showing an issue with cPanel License Activation. Is there a step I missed? Thank you.
Their response: (just 10 minutes later)
Let me forward this to our senior department and you will be updated once the ticket is reviewed by them. Kindly standby.
Me, 3 hours later:
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Thanks. Should I not stay up longer? I was going to stay up late tonight and get the new machine online. Should I go to sleep?
Them: (10 minutes later)
As mentioned earlier, I have already forwarded this ticket and you will be updated once the ticket is reviewed by them. Also please note that only our support department is available 24/7.
Next morning 7AM, a new rep replied:
Unfortunately the automated setup failed to activate the licence. I am currently not in the office and hence do not access to manually create a licence since all of our systems are locked down to IP addresses for security.
Your IP will be licensed by tomorrow and you will also get a credit of $5 for this.
It's now been 27 hours since I received that note and while we're still within their 'by tomorrow' estimate I'm a bit frustrated. The credit is nice but their migration team has already migrated my data over from my old VPS so now I'm sitting here with a blog and 4-6 services that I can't work on because I'm afraid I'm going to lose the data when my new CPanel is up unless I beg them to do another migration.
I'm more concerned about this being an inherent issue with the host themselves. This is the 3rd VPS provider I've used and it's kind of crappy that they couldn't get a license acquired even the next business day (Monday).
Should I just ask for a refund? I'm not out anything right now except my time.
FYI, this is a Managed VPS, not an unmanaged and it's a middle-tier not bottom tier VPS.
I asked two hours ago for an update and no response. I know I'm being pushy but I'm 2 days into giving them nearly $200 and don't have a working server.
Update / Resolution:
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